Testimonials

"Magic Memories replaced Picsolve at Melbourne Aquarium in 2010 and have since delivered a service and product which is closely aligned to our business goals. We have seen significant improvements in our customer experience, and an increased quality of product, which have contributed to improved financial results for our business. Magic Memories shifted their production and POS location to outside our retail shop which has enabled us to increase the retail spend per head, and we can now be confident the revenue we receive from Magic Memories is additional yield to our business."

Richard Barrett, Sales Manager, Melbourne Aquarium, Australia

"We ran our own photo system for 2 years based on what we considered industry leading systems and products at the time. We found the drain on our staffing resource was just too much for the return. We approached Magic Memories and now we have a superior product, are more profitable, and our focus is back on building our core Antarctic business 100%.

Magic Memories promise to care and integrate with our total business , not just around photography, and I am really happy to report that they are true to their word".

Richard Benton, Owner Director, International Antarctic Centre, Christchurch New Zealand

Kelly Tarltons changed partners from Picsolve to Magic Memories in 2009. Immediately we saw substantial performance improvements from the Magic Memories offer. Considerable effort goes into integrating their product into the flow of our business. Its comforting to have a business partner that continues to bring improvements to our customer experience as well as our business.

Mike Horne, Kelly Tarltons Underwater World, Auckland New Zealand

We have had a relationship with Magic Memories for nearly 15 years. Quite simply, they only remain a partner because they continue to invest in their product in a way that ultimately benefits our business. Their emphasis on customer experience combined with quality results provides us the comfort we continue to make the right choice. Good relationships and clear communication makes the partnership continue to work. Magic Memories knows what we promise to our customers and know they have to keep improving to keep up. Their desire to invest in continuous improvement fits well with our commitment to deliver world class standards across our business.

James Coddington, CEO, NZSki Limited, Queenstown New Zealand

“When we were approached by Magic Memories in 2009, it is fair to say we had some concerns. Our customers are our life blood, and handing these over to an external company is a risk. Magic Memories invests heavily to ensure their customer integration and product offering combine to make sure our customers leave with a product better than they can create themselves. I am convinced our customers really enjoy having the ability to purchase their products and the results are confirming that. Our concerns are backed with close management and communications by key Magic Memories staff. It makes it easy to work with a company that really ‘gets’ tourism.”

Paul Norris, CEO, Real Journeys, Queenstown, Te Anau & Milford Sound, New Zealand

“When Magic Memories contacted us in 2006 we were already running a successful photo video operation so we had to ensure this new product and service not only added value to our brand, but also to our bottom line. I am happy to report both results were achieved and we continue to work together to further develop the customer offering through Magic Memories. It is nice to have a company investing in their business so that it ultimately improves ours! It means we continue to focus our investment in time and money into our core product. It is a win/win outcome.”

Robynne Williams, General Manager NZONE Skydive, Queenstown & Rotorua, New Zealand

“As we move into our 4th year with Magic Memories the results continue to climb. We are very much a soft tourism product where relaxation is the name of the game. Magic Memories continues to deliver a mix of product and personnel that really adds value to our customers experience to the pools. Having the clarity of monthly reports and target for the following period helps us to work together to continue refining the offer. I know as a company they are proud to report upward trends to their partners and this drives their organisation to be the success it is.”

Graeme Abbot, Hanmer Springs Thermal Pools and Spa, Hanmer Springs, New Zealand

“Magic Memories have provided the Opera House with a photographic solution that is receptive to the brief and has taken into account the opinions and requirements of a number of interested groups. To complete this process Magic Memories has needed a full understanding of:

The importance of integration with the staff;
The constraints of dealing with Government;
The artistic vision involved in dealing with the performing arts;
The sensitivities associated with a World Heritage Area.

“It is a testament to the organisation that we see this integration as adding value to our operational process and improving the visitor experience.

Magic Memories are not the first company to offer a photographic solution to the Opera House however with the improved yield an operational simplicity they have proven to be a very good fit.

“Initially we were drawn to Magic Memories in depth knowledge of the Tourism Industry gained from their various operations throughout Australia and New Zealand. As the relationship has developed we have been most impressed by their commitment to designing a World Class Solution, and we continue to work closely with them to fine tune and improve the offering to all out visitors.”

Simon Spellicy, Tourism Manager, Sydney Opera House, Sydney Australia

“As a new supplier to our business, we are wishing to achieve a world class photographic solution which adds to the customer experience and essentially, our bottom line.

“We have seen the following key results:

Engaging frontline staff
Consistent product quality
Efficient use of Magic Memories staff within our organisation
Prompt payment of all accounts
Knowledge and accurate communication from you on a regular basis
Prompt and effective handling of customer enquiries

“Magic Memories have well exceeded their initial revenue targets and we look forward to a continued beneficial relationship in the future.”

Chris Warhurst, General Manager, Operations, Sydney Attractions Group, Australia

"Thank you for all your help. As a retired CEO of a major financial printer (and public company) in the U.S. I am well aware of the importance of Customer Service in generating and retaining clients and I can state unequivocally that you folks at Magic Memories have the finest CS Team that I have come across in my 40 years in business.

...Based on the past 72 hours I have been dealing with this issue with Magic Memories, I can honestly say I have never come across a more responsive, knowledgeable CS Team than yours...and you've thoroughly impressed us.

Best of luck in the future and continue with the client focused culture - it works."

Bob Baker, Happy Customer

May I just comment how wonderfully friendly and polite the lady was who took our photos. No pressure, everything explained clearly. It was a wonderful package deal and photos were great and a magical memory of our day out
together. Well Done.

Dawn & Chantelle, Plymouth, England